At unnisa.in, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free refund policy to make the return process as easy as possible.

Eligibility:

To be eligible for a refund, please make sure to meet the following criteria:

• The item must be unused and in the same condition that you received it.
• The item must be returned within 7 days of the original purchase.
• The item must be in its original packaging.

Refund Process:

If you meet the eligibility criteria, please follow these steps to initiate the refund process:

1. Contact our customer support team at rahmath@unnisa.in within 7 days of receiving your order. Please provide your order number and a brief explanation of the reason for the return.
2. Our customer support team will provide you with a return authorization number and the return address.
3. Securely package the item and include the return authorization number on the package.
4. Ship the item back to us using a trackable shipping method.
5. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
6. If the item is approved, we will initiate the refund process.
7. The refund will be issued to the original payment method used for the purchase. Please note that it may take up to 10 business days for the refund to be reflected in your account.

Exchanges:

If you would like to exchange an item for a different size or color, exchange products will be delivered in 5-7 working days.

Shipping Costs:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us:

If you have any further questions or concerns about our refund policy, please don't hesitate to contact our customer support team at rahmath@unnisa.in We are here to assist you and ensure your shopping experience with us is a positive one.